Vacation Well FAQ | Grand Pacific Resorts Grand Pacific Resorts

Home / Vacation Well FAQ

Find answers to your common questions below. If you have more specific questions, please call the Front Desk of the resort you are staying at.

What Will the Check-in Process Be?

Steps are being taken to reduce touch points and make this process as contactless as possible including a curbside option. When you arrive, please call the front desk at your resort for further assistance. We ask that if you do need to come into the lobby during check-in that only one person enters and that you leave luggage in your vehicle.

Will Amenities and Common Areas be Open?

As needed and where it is possible, furniture is being adjusted to increase distancing in common areas. We ask all Guests to be courteous of others by not creating group gatherings in these spaces and by wearing a mask. Common areas undergo deep cleaning at the beginning and end of each day. Additional cleanings will be made throughout the day as needed.

What is Your Cancellation Policy for Guests?

We have a flexible cancellation policy up to 7 days from check-in for guests. You may cancel at any time for any reason. Before you travel, please review CDC and State health advisories to confirm eligibility to stay with us. If you are displaying symptoms of COVID-19 or have been in contact with someone diagnosed with COVID-19 please follow the recommendations of Public Health Officials and stay home.

What is Your Cancellation Policy for Owners?

You have the option to deposit your week with GPX up to 14 days prior to check-in. Before you travel, please review CDC and State health advisories to confirm eligibility to stay with us. If you are displaying symptoms of COVID-19 or have been in contact with someone diagnosed with COVID-19 please follow the recommendations of Public Health Officials and stay home.

What Are the Enhanced Cleaning Measures?

Electrostatic sprayer

Hand sanitizer available around the resort

Rooms are sealed after sanitization is verified by management

Guest directories have been removed and replaced with digital resources

Remote controls are sanitized and placed in a sleeve

Delivery of items will be dropped at the guest door in a bag

Common areas are treated with an electrostatic sprayer and we encourage you to use the hand sanitizer available around the resort frequently.

Guest rooms undergo an enhanced cleaning regimen and management verifies the added measures of sanitization. A seal on the entry door indicates the room has passed inspection and has not been entered since it was cleaned and sanitized.

Will there Still Be Activities?

We understand that Activities around the resort have been a popular part of your stay with us. At this time, we are unable to accommodate group activities to limit group gatherings in compliance with State and local mandates. Please visit the Front Desk for sanitized activities that you can take back to your room.