Find answers to your common questions below. If you have more specific questions, please call the Front Desk of the resort you are staying at.
Yes. For your safety and ours, all Associates are required to follow State and local public health guidelines in wearing a mask.
While we are taking steps to increase physical distancing in common areas, we are still asking guests to wear a facial covering when in common areas around the resort. We understand that some Guests are unable to wear a facial covering due to health restrictions. Please limit your interactions in common areas and have a member of your household with to help ensure physical distancing.
CALIFORNIA: Public Health Order for COVID-19 in effect December 15, 2021 through February 15, 2022: All persons regardless of vaccination status over the age of two are required to wear masks while present in indoor public spaces, unless actively eating or drinking. Masks must be suitable material and are available.
Steps are being taken to reduce touch points and make this process as contactless as possible including a curbside option. When you arrive, please call the front desk at your resort for further assistance. We ask that if you do need to come into the lobby during check-in that only one person enters and that you leave luggage in your vehicle.
As needed and where it is possible, furniture is being adjusted to increase distancing in common areas. We ask all Guests to be courteous of others by not creating group gatherings in these spaces and by wearing a mask. Common areas undergo deep cleaning at the beginning and end of each day. Additional cleanings will be made throughout the day as needed.
We understand that day use is one of the reasons why you chose to become an Owner. Many Owners have made day use a routine part of their lifestyle. Local regulations regarding physical distancing and group gatherings affects the number of people we can have on the property. To maintain compliance your Board of Directors has voted to suspend day use.
We have a flexible cancellation policy up to 7 days from check-in for guests. You may cancel at any time for any reason. Before you travel, please review CDC and State health advisories to confirm eligibility to stay with us. If you are displaying symptoms of COVID-19 or have been in contact with someone diagnosed with COVID-19 please follow the recommendations of Public Health Officials and stay home.
You have the option to deposit your week with GPX up to 14 days prior to check-in. Before you travel, please review CDC and State health advisories to confirm eligibility to stay with us. If you are displaying symptoms of COVID-19 or have been in contact with someone diagnosed with COVID-19 please follow the recommendations of Public Health Officials and stay home.
- Electrostatic sprayer
- Hand sanitizer available around the resort
- Rooms are sealed after sanitization is verified by management
- Guest directories have been removed and replaced with digital resources
- Remote controls are sanitized and placed in a sleeve
- Delivery of items will be dropped at the guest door in a bag
- Common areas are treated with an electrostatic sprayer and we encourage you to use the hand sanitizer available around the resort frequently.
- Guest rooms undergo an enhanced cleaning regimen and management verifies the added measures of sanitization. A seal on the entry door indicates the room has passed inspection and has not been entered since it was cleaned and sanitized.
We understand that Activities around the resort have been a popular part of your stay with us. At this time, we are unable to accommodate group activities to limit group gatherings in compliance with State and local mandates. Please visit the Front Desk for sanitized activities that you can take back to your room.