Resorts fully managed by Grand Pacific Resorts experience award-winning service A through Z, including on-site operations. Recognized in the industry as the “Best Management Company” by GNEX in 2022, our goal is to make sure your Owners are happy and engaged with your resort for the best overall experience, and enjoy additional perks and benefits to enhance their Ownership. Below are the services included when a resort is managed by Grand Pacific Resorts.
Smooth resort operations require an expert touch, and Grand Pacific Resorts brings more than 30 years of experience to the table. We handle all the behind-the-scenes details so you don’t have to, including staffing, purchasing, accounting, and more. Our goal is to make your experience as an owner or board member as easy as possible through wraparound services that enhance the overall resort experience. At the same time, we respect your unique requirements and tailor our services to fit your needs.
We have decades of experience as resort managers, owners, and developers, and we bring that experience to every resort we manage. Our knowledge and expertise maximize your financial strength. We also identify financial trends within your resort and the industry and work to take corrective action early. Our financial team is experienced in budgeting, reporting, and accountability. We make sure everyone’s best interests are being fulfilled. Our experience enhances your success!
Owner Services & Programs
We want your owners to get the most from their investment, including the many benefits of belonging to a community of like-minded owners who value the ownership lifestyle. Our Grand Pacific Vacation Services team supports ownership use and retention by creating memorable experiences at every touch point. As we exceed our service promises, we consistently see owner satisfaction and utilization increase.
Exchange Services GPX overview
Through our internal exchange services program, Grand Pacific Exchange (GPX), owners at your resort have the opportunity to trade their use weeks for vacation time at comparable resorts around the world. This unparalleled flexibility makes it easy for Grand Pacific Resort owners to choose where they would like to vacation.
Grand Pacific Resorts is here to serve your homeowners association. Our open, transparent, and fair approach keeps you in the know about your resort’s financial and operational status. We also work with your association to conduct elections and annual meetings while ensuring that the association is in compliance with ever-changing legal requirements.
We deeply appreciate the need to monetize HOA-owned inventory. Our revenue management team strategizes and takes action to ensure your resort’s inventory optimizes owner use, monetizes non-performing inventory, and increases the financial stability of the association. Grand Pacific Resort Management employs robust rental channel management, reputation management, and data mining tools as part of the revenue management process. Our in-house rental division, ResorTime, has a successful track record of generating a healthy rental revenue stream for the association.
We assist you with owner reservations, unit assignments, rental reservations, and inventory management. Our reservations team is well versed in multiple check-in day options and unit placement to ensure maximum occupancy of your inventory.
Renovation & Project Management
We have extensive experience managing major and minor renovations as well as special projects, all designed to enhance the beauty and value of your resort. Our construction experts handle every aspect of your project to include scope planning, code compliance, bidding, vendor qualification, and project management. We critically evaluate your project and identify areas where we can deliver significant savings without sacrificing quality. Additionally, our experts can evaluate reserve studies, implement preventative maintenance programs, verify proper replacement costs for insurance purposes, and recommend improvements in line with the evolving needs of your resort and the industry.
Creative Services & Brand Management
Managing your brand is imperative, but your association probably has enough to do without adding to the mix social media, website development, owner communication, and all the other aspects of managing your reputation.
Grand Pacific Resorts makes bringing your brand to life simple and easy with our creative services team. We partner with you to keep your owners connected, informed, and engaged across multiple channels. And we do all this while staying true to your resort’s unique personality.
Professional & Legal Services
Grand Pacific Resorts takes pride in our proactive and conservative approach to legal regulation. We endorse legislation and regulations that benefits vacation owners through our leadership in the American Resort Development Association (ARDA). Our legal team ensures all bases are covered by actively engaging in all aspects of hospitality management—including careful contract review, licensing, and labor law compliancy.
Grand Pacific Resort Management excels at developing highly desirable resorts in high-demand destinations. It’s all part of the process to ensure that our properties meet rental and sales goals. With our experience, we have established a system that places a premium on the knowledge, vision, and resources that will help your resort reach the highest standards in quality.
Through our many years of property management at hotels, resorts, condominiums, and vacation ownership properties, we are experienced in designing, purchasing, renovating, and promoting post-sales support. No job is too big or too small for our design team. We have reliable alliances with cost-effective vendors that we trust from years of collaboration. Each project is approached with a fresh set of ideas while considering your budget.