For the past five years, Shannon Kucharski has served as the General Manager for San Clemente Cove in San Clemente, California. Although the 34-unit resort is considered one of the smaller properties in the family of Grand Pacific Resorts, the resort has continuously received some of the highest customer satisfaction scores, with Shannon recognized as a highly respected hands-on leader.

“While the award was for the GM position, it felt more like a national award for our resort,” said Shannon. “It brought wonderful recognition to our small but mighty property, later receiving congratulatory letters from Owners, making us proud to represent them. This award reinforced our passion for our work and owners, giving true meaning to what we strive to accomplish daily.”

It was with great enthusiasm that David Brown, Co-President of Grand Pacific Resorts, hosted his company’s 14 award finalists and executives to an Everglades Airboat tour along with other attractions before the awards ceremony. It was the first time many were meeting their colleagues in person and certainly in a unique environment.

“Surrounded by my work family and winners from our industry’s leading companies at the Gala awards ceremony, I was honestly in shock when they said my name. It was a wonderful night I will never forget. Every time I remember it, I smile with total happiness,” reflected Shannon.