L&D Live Training Session


As our Associates prepare for the busy summer season right around the corner, our Learning and Development Team has initiated a series of targeted live training sessions across multiple resort locations to help empower our Associates and Teams.

These training sessions aim to enhance Owner and Guest experiences, strengthen positive Team dynamics, and cultivate the essential leadership skills necessary to maintain the peak performance required during our high season. By concentrating on skills like effective communication and productive conflict resolution, we are ensuring that our resort Teams are equipped to not only meet but also exceed all Owner and Guest expectations.

“Our Director of Learning and Development, Bryan Boyd, and I both believe that in-person training is a huge benefit to our Associates. It unites everyone, fosters professional and personal growth, and drives us all toward excellence. These sessions emphasize interaction, group discussions, and collaboration, which enhances our Teams’ skills and confidence. By prioritizing professional development, we ensure the delivery of exceptional service while cultivating a supportive and inspiring workplace. This approach reflects our core values of BE-ing EPIC, aligning with our core purpose of ‘enriching lives by creating experiences worth sharing.’ We hope our Associates enjoy learning as much as we enjoy delivering the training!” said Elaine Plasse, Learning and Development Manager.

The training sessions are taking place across our resort properties located in Tahoe, Napa, Palm Springs, San Diego, and Oxnard. This regional approach ensures that each training session is relevant to the unique geographic settings and features of each resort.

This summer season marks the beginning of our commitment to consistent excellence. We plan to expand on these training efforts in order to maintain our high service standards and effectively adapt to our Guests’ needs throughout the year.