At Grand Pacific Resorts, innovation has always been about more than technology—it’s about people. It’s about finding new ways to lift each other up, serve our Owners and Guests with heart, and grow together as a team. One of the most exciting chapters in this story is how we’re thoughtfully introducing Artificial Intelligence (AI) to support and empower our Associates in meaningful, human-centered ways.
From streamlining tasks to unlocking new creative energy, AI is helping us work smarter, not harder, while keeping the warmth and personal connection that defines who we are.
Putting People First—With a Little Help from AI
When we chose to embrace AI tools, our goal was never to replace people—it was to strengthen and amplify the incredible talents our Associates bring to their work every day. Across our resorts and home office, AI is becoming a trusted teammate—always there to lend a hand, so we have more time to focus on what matters most: caring for each other and for our guests.
Here’s just a glimpse of how AI is helping us shine:
- Content Assistance: Whether it’s drafting letters, writing social posts, or helping brainstorm creative ideas, AI is giving our Marketing and Communications teams a head start, so they can focus more on storytelling that connects.
- Smarter Scheduling: AI supports our operations teams by making labor forecasting and task planning more efficient, freeing up valuable time to deliver memorable, heartfelt service.
- Rapid Research: Need an answer on the fly? AI-powered tools help Associates find information faster, summarize documents, and gather insights so we can make thoughtful decisions with ease.
- Ongoing Training Support: We’re exploring AI-driven learning platforms that offer Associates instant access to tutorials, best practices, and development opportunities, empowering everyone to grow at their own pace.
Nurturing Confidence, Creativity, and Collaboration
By opening the door to AI, we’re doing more than streamlining work—we’re building a workplace that nurtures curiosity, sparks creativity, and champions lifelong learning. These tools help lighten the load of busywork, creating more space for the things that make our community so special: collaboration, innovation, and heartfelt care.
As one of our Associates shared, “Using AI means I spend less time searching for info and more time connecting with guests—it’s a game changer.” That’s the real magic—tools that help us focus even more on the people we serve.
A Closer Look at Our AI Journey
Want to see more of how AI is helping shape the future of Grand Pacific Resorts? We invite you to check out our feature in Resort Trades:
Grand Pacific Resorts Leverages AI to Redefine Resort Management and Unlock New Possibilities
This article highlights how we’re embracing innovation while staying rooted in our core value of creating experiences worth sharing.
The Journey Ahead—Together
We’re just getting started. As we continue to explore, learn, and grow with AI, our commitment remains the same: to empower every Associate with the tools, resources, and support needed to thrive today, tomorrow, and beyond.