As Director of Fun and Engagement at Carlsbad Inn Beach Resort in Southern California, Claudia Anguiano is an expert when it comes to enhancing the vacation experience for owners and guests at the 132-unit beachfront resort managed by Grand Pacific Resorts.

From Mimosa Mondays and Sangria Saturdays to Walking Food Tours and Karaoke Nights, Claudia organizes over thirty innovative experiences that owners rave about and look forward to year after year. Her Annual Ping-Pong Tournament brings the resort together at nearly every touch point. Her dedicated activities team excitedly hosts the event, families prepare by calling in advance of their vacation to ensure they can participate, and tournament finals gain the eager attention of resort guests who cheer on from the balconies above.

“Major accolades to the Activities Manager and her staff who have tremendously upped their game and thus ours!” said a recent resort guest. “… We’re already looking forward to next October!”

Along with scheduling a robust activity calendar that she champions to over sixty guests weekly at the resort Welcome Breakfast, Claudia sincerely listens to feedback and enjoys developing strong relationships with owners. She takes their feedback into consideration as she facilitates memorable experiences while owners are on vacation.

“Congratulations to the Activities Manager, Claudia, for understanding exactly what we were looking for in terms of family fun,” explains a Carlsbad Inn Beach Resort guest. “The events during our vacation were highly versatile. We were able to go to a clean, friendly resort that was flexible as far as adult and kids’ activities go.”

Claudia is not only enthusiastic about her activities program but leads the resort as its “Culture Champion.” She proudly communicates management company initiatives across departments and is a true advocate of the company’s BE EPIC Moments Associate Recognition Program, where her department often leads in positive comments submitted by owners thanks to her infectiously energetic leadership.

Thanks to Claudia’s dedication to the vacation experience and the effortless connections she makes with owners and her associates, she was awarded the Gold Award for Activities Program Manager at ARDA World 2019 in Orlando, Florida.

“It’s so exciting to receive the ARDA Gold Award for something I love to do!” says Claudia Anguiano. “I’m so honored to be selected and I can’t wait to bring new, fun activities to create memorable experiences for our guests!”