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Job Title: HOTEL & HOT GETAWAYS TOUR RESERVATIONIST – NEW POSTING
Responsibilities: Book hotel reservations (leisure, corporate, group, marketing, and sales) for Grand Pacific Palisades Hotel & Sheraton Carlsbad Resort & Spa and set appointments for clients to attend a timeshare sales presentation of our newest luxury Vacation Ownership property.
Duties include, but are not limited to:
*Take inbound phone calls from prospective clients or guests from their workstation using a headset or handset.
*Maintain an enthusiastic attitude while conveying all information regarding touring our resort.
*Accurately and professionally acquire qualifications from client and set tour appointment or book reservation.
*Properly enter reservation time, gifts and qualifications into the timeshare tour computer reservation system.
*Take inbound phone calls from guests from their workstation using a headset or handset.
*Maintain an enthusiastic attitude while conveying all information regarding our resort; location, amenities and activities.
*Properly enter hotel reservation into the resort PMS system; rate, unit type, arrival/departure date.
*Various Reporting; daily, weekly, monthly.
*Inputting reservations; received by phone, fax or internet wholesalers.
*Communicate with offsite Hotel Sales and Front Desk Staff.
Job Requirements: Knowledge, skills and abilities:
*Prior hotel reservations experience required.
*Proper phone etiquette with the ability to communicate clearly and effectively with the public and internally.
*Moderate computer skills to properly enter and modify reservations.
*Excellent Customer Skills, ability to work under pressure, good organizational and communication skills, detail oriented and dependable.
*Must be able to type at least 30 WPM
*Fluent in Microsoft Outlook, Work & Excel
Education:
Any combination of educations and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred.
Experience:
Prior telemarketing or hotel reservation process experience preferred.
Other:
Regular attendance in conformance with the standards, established by Grand Pacific Resorts, Inc., is mandatory to the successful performance of this position. Must be able to work weekends and holidays.
Location: Grand Pacific Resorts – Corporate Office
5900 Pasteur Ct
Carlsbad, CA 92008
Contact: Liz Hubbard at 760-827-4168 or lhubbard@gpresorts.com
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Job Title: FRONT DESK ASSOCIATE – NEW POSTING
Responsibilities: Provide exceptional guest service at all times to resort guests. A front desk associate is responsible in assisting guests checking in and out of the resort, as well as to help guests with questions or needs that guests may have. This position also will be responsible for answering a high volume of phone calls. A front desk associate also must be able to communicate well with all departments of the resort in order to ensure that guest requests are met. Duties may also include: taking and entering reservations into RDP, using HOA web to access owner information and completing all 30-day calls to owners verifying arrivals.
Job Requirements: An outgoing, friendly personality is a must. Professional phone etiquette is required at all times. Must have the ability to provide exceptional guest service. A team player attitude and work well with others is required of a front desk associate. Must be flexible to work different shifts, including weekends and holidays.
Location: Carlsbad Seapointe Resort
6400 Surfside Lane
Carlsbad, CA 92008
Contact: Robert Collins
(760) 603-1700 or rcollins@gpresorts.com
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Job Title: P/T AUDITOR
Responsibilities: Accounts for daily revenue by organizing and verifying receipts; identifying and correcting discrepancies; posting accounts; running and distributing daily reports; maintaining internal controls.
Reconciles daily revenue by sorting, organizing, and verifying receipts; identifying, researching, and correcting discrepancies.
Posts daily revenue by allocating revenue to proper accounts; entering receipts and settlements; balancing accounts; monitoring account codes.
Prepares daily audit reports by collecting and summarizing revenue, settlement, and discrepancy data and trends; proofing and distributing reports.
Provides guest service including check in / check out and answering questions as needed.
Responsible for handling emergencies as they may occur with professionalism and thoroughness, including attention to guest service and proper reporting.
Maintains safe work environment by following organization standards and legal regulations; notifying security of potential risks.
Updates job knowledge by participating in educational opportunities.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Requirements: Friendly, self - motivated person needed. Understand principles of auditing and balancing. Good phone etiquette, enthusiasm, guest service skills, and a team player attitude.
Location: Carlsbad Seapointe Resort
6400 Surfside Lane
Carlsbad, CA 92008
Contact: Robert Collins
(760) 603-1700 or rcollins@gpresorts.com
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Job Title: P/T AUDITOR
Responsibilities: Accounts for daily revenue by organizing and verifying receipts; identifying and correcting discrepancies; posting accounts; running and distributing daily reports; maintaining internal controls.
Reconciles daily revenue by sorting, organizing, and verifying receipts; identifying, researching, and correcting discrepancies.
Posts daily revenue by allocating revenue to proper accounts; entering receipts and settlements; balancing accounts; monitoring account codes.
Prepares daily audit reports by collecting and summarizing revenue, settlement, and discrepancy data and trends; proofing and distributing reports.
Provides guest service including check in / check out and answering questions as needed.
Responsible for handling emergencies as they may occur with professionalism and thoroughness, including attention to guest service and proper reporting.
Maintains safe work environment by following organization standards and legal regulations; notifying security of potential risks.
Updates job knowledge by participating in educational opportunities.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Requirements: Friendly, self - motivated person needed. Understand principles of auditing and balancing. Good phone etiquette, enthusiasm, guest service skills, and a team player attitude.
Location: CARLSBAD INN BEACH RESORT
3075 Carlsbad Blvd. Carlsbad, CA 92008
Contact: Roxi Esposito resposito@gpresorts.com
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Job Title: EXECUTIVE HOUSEKEEPER
Responsibilities: Responsible for Gold Crown level housekeeping cleaning operations. This includes planning, training, budgeting, staffing, purchasing, and auditing of housekeeping. Conducts Inspections and walk-throughs of all housekeeping assignments and responsibilities. Supervises, motivates, and disciplines employees as needed. Supervises housekeeping and houseman teams. Including monthly inventory and quality control of laundry services. In charge of lost and found department. Responsible for supporting and implementing housekeeping training programs. Inventories all housekeeping supplies and controls expenditures of housekeeping supply materials. Is aware of all VIPs and in-house groups, insures all housekeeping services are at the Gold Crown level. Develops employee schedules.
Job Requirements: Prior management experience in housekeeping as executive or assistant housekeeper, experience in chemicals, equipment usage, labor and supply control, personnel management and scheduling experience. Must have experience in supervisory of personnel, maintenance and budget administration, bilingual in Spanish and English.
Location: SAN CLEMENTE COVE, 104 s. Alameda Lane, San Clemente, CA 92672
Contact: Cindy Campbell at (949) 492-6666
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Job Title: HOUSEKEEPING SUPERVISOR
Responsibilities: Assist the Manager and Assistant Manager of Housekeeping in the smooth operation of the Housekeeping Department.
Complete daily opening and closing duties of the Housekeeping Office.
Candidate is responsible for assisting in the coordination of Housekeeping room assignments to associates.
Complete duties such as show rooms, key and radio audits, review daily sheet, print AM report, and review office check sheet, enter and read log book, dispatch housekeeping personnel for guest request.
Monitor computer system for room inspections and ensure VIP’s are ready by noon.
Retain clear and efficient communication with the Front Desk with any special requirements in regards to check in.
Follow up on DND, late c/o and guest issues including log out going for PM Shift to verify incoming.
Ensure Lost and Found items have proper documentation and are forwarded to the Security Dept. in a timely manner.
Ability to multi task, follow up, exhibit initiative and be a self starter.
Answer incoming calls on a multi line phone in a fast paced environment with a friendly, positive and professional manner.
This person must demonstrate proficiency in computer skills.
Enforce a high standard of service excellence and seek to achieve a 4.7 or higher on RCI Housekeeping Efficiency & Resort Hospitality
Operate RDP
Flexible schedule requirements to include working weekends, especially during holiday or summer periods and evenings.
Take charge in organizing the chemicals and supplies, dishes, and equipment.
Perform weekly inventory on all supplies.
Perform monthly ordering of all supplies.
Follow a system to keep track of all incoming and outgoing supplies.
All other duties as assigned by a Manager or Supervisor.
Job Requirements: Confidentiality of guest and employee records, honesty, loyalty, and dependability; accuracy of information; varied shifts – holidays and weekends.
Position imposes limited physical demands. Movement required within a limited space. Most of the time is spent sitting at a desk. Position also requires sitting for periods of time at a desk working on a computer. Must be able to lift or carry objects up to 40 lbs.
High School education minimum. At least two years experience in the hospitality industry required. Ability to work on computer systems. CPR qualified.
Computer experience required.
Location: Grand Pacific Palisades
5805 Armada Drive
Carlsbad, CA 92008
Contact: Lyndi Feeney
(760) 827-3200 or lfeeney@gpresorts.com
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Job Title: HOUSEKEEPING MANAGER
Responsibilities: Responsibilities:
Responsible for all cleaning operations in the Housekeeping Department, which includes planning, training, budgeting, staffing, purchasing, and auditing of housekeeping activities. Conducts inspections of all housekeeping assignments and responsibilities, makes weekly employee schedules, supervises, motivates, and disciplines employees, as needed. Also supervises laundry, Room Attendant, and Houseperson teams, oversees the monthly inventory and quality control of laundry services as well as control of the labor hours for departmental staff. Will be required to work holidays and weekends and willing to work alternate shifts periodically in order to monitor and train various Housekeeping job functions.
Strong computer skills with emphasis on spreadsheets are required. Must be able to implement housekeeping training programs, inventory all housekeeping supplies and control expenditures of housekeeping supplies and materials. Understands the importance of customer service and awareness of all VIPs and in-house groups, and insures all housekeeping services are at the Gold Crown level.
Job Requirements: Prior management experience in Housekeeping as an executive or assistant housekeeper is preferred, as well as experience in chemicals and equipment usage, labor and supply control, personnel management and scheduling. Must have experience in supervisory of personnel, maintenance and budget administration, bilingual in Spanish and English
Location: Indian Palms Vacation Club
Contact: Adam Rivera (760)342-1485
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Job Title: HOUSEPERSON
Responsibilities: Provide exceptional guest service. Provide guests and departments with necessary services such as removing linens from rooms, keeping room attendants carts and linen closets stocked, laundry services and basic custodial. Provide guests and departments with necessary services such as meeting room/activities set up, guest requests/work orders. Regular and thorough up-keep and cleaning of property including emptying trash, cleaning grounds as directed. Special projects as directed including carpet cleaning.
Job Requirements: Guest service oriented, team player, able to effectively work with little or no supervision. On feet 100% of shift. Able to lift 40 pounds without injury, pushes, pulls, stoops, bends while setting up and cleaning. Works with pre-approved chemicals. Must be able to communicate with guests, co-workers and management in writing and verbally.
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Juvy Tojot (760) 827-3200
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Job Title: ROOM ATTENDANT
Responsibilities: Provide exceptional guest service. Clean Condominium Suites and upkeep of the resort grounds, reporting maintenance defects, as needed.
Job Requirements: Guest service oriented, team player, able to effectively work in a fast-paced environment, and on feet 100% of the shift. Able to lift forty (40) pounds without injury, pushes, pulls, stoops, and bends while cleaning. Works with pre-approved chemicals. WILL TRAIN. Follow simple oral and written directions.
Location: CARLSBAD SEAPOINTE RESORT
6400 Surfside Lane, Carlsbad, CA 92011
Contact: Linda Carranza (760) 434-7020
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Job Title: ROOM ATTENDANT
Responsibilities: Provide exceptional guest service. Clean Condominium Suites and upkeep of the resort grounds, reporting maintenance defects, as needed.
Job Requirements: Guest service oriented, team player, able to effectively work in a fast-paced environment, and on feet 100% of the shift. Able to lift forty (40) pounds without injury, pushes, pulls, stoops, and bends while cleaning. Works with pre-approved chemicals. WILL TRAIN. Follow simple oral and written directions.
Location: CARLSBAD SEAPOINTE RESORT
6400 Surfside Lane, Carlsbad, CA 92011
Contact: Mandi Osborn (760) 603-1700
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Job Title: ROOM ATTENDANT
Responsibilities: Provide exceptional guest service. Clean Condominium Suites and upkeep of the resort grounds, reporting maintenance defects, as needed.
Job Requirements: Guest service oriented, team player, able to effectively work in a fast-paced environment, and on feet majority of the shift. Able to lift forty (40) pounds without injury, pushes, pulls, stoops, and bends while cleaning. Works with pre-approved chemicals. WILL TRAIN. Follow simple oral and written directions.
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Juvy Tojot (760) 827-3200
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Job Title: ROOM ATTENDANT
Responsibilities: Provide exceptional guest service. Clean Condominium Suites and upkeep of the resort grounds, reporting maintenance defects, as needed.
Job Requirements: Guest service oriented, team player, able to effectively work in a fast-paced environment, and on feet 100% of the shift. Able to lift forty (40) pounds without injury, pushes, pulls, stoops, and bends while cleaning. Works with pre-approved chemicals. WILL TRAIN. Follow simple oral and written directions.
Location: SAN CLEMENTE COVE, 104 s. Alameda Lane, San Clemente, CA 92672
Contact: Cindy Campbell at (949) 492-6666
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Job Title: MAINTENANCE TECHNICIAN
Responsibilities: Provide exceptional customer service when completing requested work orders in a timely, efficient manner. Support our maintenance team with the daily needs of our guests as well as ensure guests satisfaction and safety through general upkeep of the property and rooms which includes repairs, replacements and inspection of a variety of equipment, furniture, fixtures and machinery.
Job Requirements: General carpentry, electrical and plumbing knowledge necessary. Two years of previous experience a must. Guest service oriented, team player, able to lift 75 pounds without injury. On feet 100% of shift, pushing, pulling, bending, squatting, lifting, standing and must work weekends. Must be able to speak, read and write in basic English in order to communicate with guests, co-workers and outside vendors. Above all, excellent guest service skills and team player attitude required.
Location: SAN CLEMENTE COVE, 104 s. Alameda Lane, San Clemente, CA 92672
Contact: Cindy Campbell at (949) 492-6666
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Job Title: MAINTENANCE TECHNICIAN
Responsibilities: Provide exceptional customer service when completing requested work orders in a timely, efficient manner. Support our maintenance team with the daily needs of our guests as well as ensure guests satisfaction and safety through general upkeep of the property and rooms which includes repairs, replacements and inspection of a variety of equipment, furniture, fixtures and machinery.
Job Requirements: General carpentry, electrical and plumbing knowledge necessary. Two years of previous experience a must. Guest service oriented, team player, able to lift 75 pounds without injury. On feet 100% of shift, pushing, pulling, bending, squatting, lifting, standing and must work weekends. Must be able to speak, read and write in basic English in order to communicate with guests, co-workers and outside vendors. Above all, excellent guest service skills and team player attitude required.
Location: Carlsbad Seapointe Resort
6400 Surfside Ln. Carlsbad, CA 92008
Contact: Adam Packer, Activities Director 760-827-3208 or apacker@grandpacificresorts.com
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Job Title: ACTIVITIES AND FITNESS ATTENDANT
Responsibilities: The Fitness Center / Activities Center Attendant will be responsible for monitoring and maintaining the Fitness Center/ Activity Center, which may consist of general upkeep/cleaning of equipment and area, supervision of guests while using equipment and booking activities. This position also will include facilitation and participation in assisting with daily resort activities, games and special events, and opening and closing procedures for the Fitness Center. The attendant will be responsible for interacting with resort guests, and inventory control. The attendant must also provide a high level of customer service to all guests and patrons of Grand Pacific Palisades.
Job Requirements: The Attendant must be enthusiastic, creative, and demonstrate a high level of hospitality to all resort guests and owners as well as work effectively in a team environment. This is a Fun and rewarding job. Varied schedule includes some evening, early morning and weekend work. A positive outgoing attitude and work ethic are a must. Must be extremely dependable and have valid source of transportation. Part time positions available. Flexible Schedule. Starting Salary $8.00/hour. If you answer yes to all of the questions below, you may be just the right person for this job. Call now, don’t delay:
Will you enjoy meeting and serving the children and families who visit our Resort?
Do you like working in a busy, fast-paced environment?
Do you enjoy being part of a team?
Are you responsible and dependable? Will you be ready to report to work when scheduled?
Are you willing to comply with our conservative grooming and appearance standards?
Are you fun-loving, high energy and ready to provide a memorable vacation?
Location: CARLSBAD INN BEACH RESORT
3075 Carlsbad Blvd. Carlsbad, CA 92008
Contact: Kelly Reid at 760-434-7020
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Job Title: ACTIVITIES AND FITNESS ATTENDANT
Responsibilities: The Fitness Center / Activities Center Attendant will be responsible for monitoring and maintaining the Fitness Center/ Activity Center, which may consist of general upkeep/cleaning of equipment and area, supervision of guests while using equipment and booking activities. This position also will include facilitation and participation in assisting with daily resort activities, games and special events, and opening and closing procedures for the Fitness Center. The attendant will be responsible for interacting with resort guests, and inventory control. The attendant must also provide a high level of customer service to all guests and patrons of Grand Pacific Palisades.
Job Requirements: The Attendant must be enthusiastic, creative, and demonstrate a high level of hospitality to all resort guests and owners as well as work effectively in a team environment. This is a Fun and rewarding job. Varied schedule includes some evening, early morning and weekend work. A positive outgoing attitude and work ethic are a must. Must be extremely dependable and have valid source of transportation. Part time positions available. Flexible Schedule. Starting Salary $8.00/hour. If you answer yes to all of the questions below, you may be just the right person for this job. Call now, don’t delay:
Will you enjoy meeting and serving the children and families who visit our Resort?
Do you like working in a busy, fast-paced environment?
Do you enjoy being part of a team?
Are you responsible and dependable? Will you be ready to report to work when scheduled?
Are you willing to comply with our conservative grooming and appearance standards?
Are you fun-loving, high energy and ready to provide a memorable vacation?
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Adam Packer, Activities Director 760-827-3208 or apacker@grandpacificresorts.com
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Job Title: ON-CALL MASSAGE THERAPIST
Responsibilities: A massage therapist relaxes and treats people by manipulating their muscles and soft tissue. The therapist will assess the client’s needs as well as there physical condition and case history. The therapist will help in determining the best form of massage for the client needs and blend oils according, if needed. This position is for an independent On-Call Massage Therapist. You will be responsible for greeting guest, setup and break down of treatment room, following cleaning and sanitation policies, equipment and facility policy as well as retailing spa products.
Job Requirements: Massage therapists should have sound knowledge of body parts and functions, and a good “feel” for people’s needs. Massage therapists should be good listeners who can respect their patients’ privacy and gain their trust. It helps to be both gentle and strong. A lot of stamina is needed to be able to massage several patients in a day. HHP preferred but not required In California, you must be a certified massage therapist and have a valid license
Location: GRAND PACIFIC PALISADES RESORT & HOTEL
5805 Armada Dr., Carlsbad, CA 92008
Contact: Adam Packer, Activities Director 760-827-3208 or apacker@grandpacificresorts.com
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Job Title: F&B Supervisor, Twenty/20 Grill & Wine Bar, FULL TIME
Responsibilities: This position is to create consistency and accountability with our beverage operations. To lead the industry in innovating, developing and promoting our staff in mixology, display, and knowledge.
ESSENTIAL RESPONSIBILITIES: To lead the beverage function for all hotel operations; including, but not limited to Banquets, Room Service, Twenty/20, and the Market Place. To set the expectation for staff and then to develop, mentor, and coach to exceed those expectations. To lead product awareness and to strive to set Sheraton Carlsbad Resort and Spa apart from the industry as the leader in service, product, and sales.
Beverage Development: Meeting with vendors to ensure best product available at the best price.
To ensure all staff have full knowledge of Mixology, product, and service.
To ensure that our beverage offerings are cutting edge and geared towards profitability.
Our wine list and drink list (to Include Banquets) continuously evolve and are cutting edge.
To ensure that there is daily communication with the purchasing steward.
To ensure bars are maintained and proper pricing is involved. Also to ensure product is ready and available for banquet and catering events.
Cost containment: To ensure bars are established and maintained. Cost controls put into place and maintained. (For example but not limited too – Guest check rung and presented for every transaction- Bottle for Bottle, inventory, ect. )
P.O.S system has proper pricing and banquet menu pricing updates quarterly.
Menu abstracts evaluated quarterly and inventory/Bars adjusted to sales.
Wine list pricing evaluated (to include room service) quarterly.
Dead stock items to be sold in a maximum of 60 days.
Inventory management (Don’t run out/Dont have excess)
Understand and manage payroll and budgets.
Employee management: Schedule management to include but not limited to writing beverage schedules, covering tardiness, call offs, and ect.
Manage coaching and counseling of beverage staff, documentati
Job Requirements: Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
Ability to solve problems and make rational decisions.
Knowledge of resort food and beverage operations.
Knowledge of food and alcoholic beverages.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
PHYSICAL DEMANDS:
Most work tasks are performed indoors. Temperature generally is moderate and controlled by resort environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach different restaurants and other departments of the resort on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Must be able to lift up to 25 lbs. on a regular and continuing basis.
Must be able to lift trays of food or food
Location: SHERATON CARLSBAD RESORT & SPA
Contact: Please visit www.sheratoncarlsbad.com/employment/aspx to complete an application for employment and email to employment@sheratoncarlsbad.com.
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Job Title: LINE COOK, SHERATON CARLSBAD RESORT & SPA
Responsibilities: JOB SUMMARY: Manage all aspects of the food production for the restaurant, including food preparation according to the description. Adhere to sanitation practices.
ESSENTIAL RESPONSIBILITIES:
Prepare food items for customers using a quality predetermined method in a timely and consistent manner.
Set up station with predetermined mise en place required to service the restaurant.
Practice sanitation and safety daily to ensure the total customer satisfaction.
Consult with Executive Sous Chef on a daily basis as well as with other departments that are directly related to the Food & Beverage Department.
Participate in long range planning.
Participate, support and make recommendations for ongoing resort programs with continuous improvement in networking.
Job Requirements: REQUIREMENTS:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Ability to read recipes and follow their instructions.
Ability to create appropriate buffet displays up to 5-6 feet in height and the ability to set up, maintain and breakdown same.
PHYSICAL DEMANDS:
Most work tasks are performed indoors. Temperature generally is moderate and controlled by resort environmental systems; however, must be able to work in extreme temperatures like freezers (-10F) and kitchens (+110F), possibly for one hour or more.
Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slicers, buffalo chopper, grinders, mixers, and other kitchen related equipment.
Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices.
Ability to create, build, handle, and dismantle displays up to 8 feet high, including ice carvings.
The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
Must be able to exert well-paced ability in limited space and to reach other locations of the resort on a timely basis.
Must be able to bend, stoop, squat and lift up to 50 lb
Location: SHERATON CARLSBAD RESORT & SPA
Contact: Please visit www.sheratoncarlsbad.com/employment/aspx to complete an application for employment and email to employment@sheratoncarlsbad.com.
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Job Title: HOT COOK, CULINARY (BANQUETS) SHERATON CARLSBAD RESORT & SPA
Responsibilities: Manage all aspects of the food production for banquets, including food preparation according to the description. Adhere to sanitation practices.
ESSENTIAL RESPONSIBILITIES:
Prepare food items for customers using a quality predetermined method in a timely and consistent manner.
Set up station with predetermined mise en place required to service all banquet functions.
Practice sanitation and safety daily to ensure the total customer satisfaction.
Consult with Executive Sous Chef on a daily basis as well as with other departments that are directly related to the Food & Beverage Department.
Participate in long range planning.
Participate, support and make recommendations for ongoing resort programs with continuous improvement in networking.
Job Requirements: Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Ability to read recipes and follow their instructions.
Ability to create appropriate buffet displays up to 5-6 feet in height and the ability to set up, maintain and breakdown same.
PHYSICAL DEMANDS:
Most work tasks are performed indoors. Temperature generally is moderate and controlled by resort environmental systems; however, must be able to work in extreme temperatures possibly for one hour or more.
Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
Ability to physically handle knives, pots, mirrors, or other display items as well as grasp, lift and carry same from shelves and otherwise transport up to 50 pounds to every area of the kitchen. Ability to perform cutting skills on work surfaces, topped with cutting boards, 3 to 4 feet in height (banquet kitchen, prep kitchen, bake shop, etc.). Proper usage and handling of various kitchen machinery to include slicers, buffalo chopper, grinders, mixers, and other kitchen related equipment.
Ability to physically self-demonstrate culinary techniques, i.e., cutting, cooking principles, plate presentation, safety and sanitation practices.
Ability to create, build, handle, and dismantle displays up to 8 feet high, including ice carvings.
The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level.
Must be able to exert well-paced ability in limited space and to reach other locations of the resort on a timely basis.
Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis.
Must be able to pu
Location: SHERATON CARLSBAD RESORT & SPA
Contact: Please visit www.sheratoncarlsbad.com/employment/aspx to complete an application for employment and email to employment@sheratoncarlsbad.com.
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Job Title: RESTAURANT SERVER – TWENTY/20 GRILL & WINE BAR
Responsibilities: The Restaurant Server takes orders and serves food and beverage items to restaurant patrons in a timely, friendly, enthusiastic and professional manner. As part of the Twenty/20 Grill & Wine Bar, the Restaurant Server creates a warm, connected, and memorable dining experience for guests.
Take orders for and serve all food and beverage requests, using suggestive selling techniques. Clear tables during service. Control guest checks and secure proper payment.
Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor.
Maintain proper condition and cleanliness of dining areas and servicing equipment.
Job Requirements: 1-3 Years of Serving Experience
Basic math skills to accurately figure costs and make change.
Ability to use eyes, hands, and fingers at the same time to operate an adding machine, calculator, or personnel computer.
Display tact and courtesy when working with the public, guests, co-workers, and management.
Ability to perform work that is routine and organized.
Ability to make decisions based on information that can be checked or verified.
Physical Demands: Light Work: Exerting up to 50 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists from 2/3 or more of the time) to move objects. Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls, or pushing and/or pulling of materials even though the weight of those materials is negligible.
Location: SHERATON CARLSBAD RESORT & SPA
Contact: Please visit www.sheratoncarlsbad.com/employment/aspx to complete an application for employment and email to employment@sheratoncarlsbad.com.
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Job Title: IN ROOM DINING SERVER - SHERATON CARLSBAD RESORT AND SPA
Responsibilities: The room service server takes orders and serves food and beverage items to our guest rooms in a timely, friendly, enthusiastic and professional manner.
Ensures station and table set ups are complete prior to service and at the end of the shift.
Communicates and works closely with kitchen staff and the Room Service Cashier Supervisor to ensure guest satisfaction.
Job Requirements: 1-3 Years of Serving Experience
Use math to figure costs and make change.
Use eyes, hands, and fingers at the same time to operate an adding machine, calculator, or personnel computer.
Deal with the public with tact and courtesy.
Perform work that is routine and organized.
Make decisions based on information that can be checked or verified.
Physical Demands: Light Work: Exerting up to 50 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists from 2/3 or more of the time) to move objects. Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls, or pushing and/or pulling of materials even though the weight of those materials is negligible.
Location: SHERATON CARLSBAD RESORT & SPA
Contact: Please visit www.sheratoncarlsbad.com/employment/aspx to complete an application for employment and email to employment@sheratoncarlsbad.com.
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Job Title: FRONT DESK AGENT - SHERATON CARLSBAD RESORT AND SPA
Responsibilities: JOB SUMMARY: Attend to guests needs, including, but not limited to, registration, checkout and cashiering.
Essential Responsibilities:
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
Ensure all security protocols are followed as well as departmental and company procedures.
Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members.
Knowledgeable of the Starwood Preferred Guest Program and the tier benefits.
Answer all call by three rings and correctly transfer all calls to appropriate departments.
Input all guest requests into Starguest, ensure completion, confirmation call to guest.
Attend Buzz sessions make self aware of daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
Knowledgeable of all special promotions for all hotel outlets.
Knowledgeable of all special hotel accommodation promotions and packages.
Recognition of repeat guests and familiarization of corporate accounts.
Correctly handling cash transactions and balancing a cash drawer to the given amount.
Offering upgrades to coastal, club rooms, and suites when available.
Assisting in the Marketplace for sale of merchandise, food and beverage and Starbucks coffee drinks.
Informing and selling attraction tickets and referring guests to activities desk.
Maintain Link and Lobby cleanliness and organization.
Correctly processing all check outs by ensuring all billing set up and guest folios paid.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Attend all scheduled training, departmental and hotel meetings and activities, refer all questions or concerns to immedia
Job Requirements: Requirements:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
General knowledge of the city where resort is located and its attractions.
Extensive knowledge of the resort, its services and facilities.
Physical Demands:
Most work tasks are performed indoors. Temperature is moderate and controlled by resort environmental systems.
Must be able to stand for periods of up to 4 hours in length and a total of eight hours a day.
Must be able to exert well-paced ability to reach other departments of the resort on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to lift up to 30 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Ability to spend extended lengths of time viewing a computer screen.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
Location: SHERATON CARLSBAD RESORT & SPA
Contact: Please visit www.sheratoncarlsbad.com/employment/aspx to complete an application for employment and email to employment@sheratoncarlsbad.com.
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Job Title: PBX OPERATOR - SHERATON CARLSBAD RESORT AND SPA
Responsibilities: Essential Responsibilities:
Greets caller and announces name or phone number of hotel.
Records and delivers messages, furnishes information, accepts orders, and relays calls.
Places telephone calls at request of guest or management and is responsible for all emergency telephone communications.
Responsible for accepting and delivering packages and electronic facsimile messages to and from guests.
Electronically or manually date stamps and files messages.
Removes filed messages after required file period has elapsed.
Job Requirements: Requirements:
Understand the technologies required in the work you are doing.
Work with a variety of situations.
Solve problems using facts and personal judgment.
React quickly in emergency situations and make decisions that may involve a great amount of money or the safety of others.
Work with different kinds of people.
Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary; if walking and standing are required only occasionally and all other sedentary criteria are met.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Location: SHERATON CARLSBAD RESORT & SPA
Contact: Please visit www.sheratoncarlsbad.com/employment/aspx to complete an application for employment and email to employment@sheratoncarlsbad.com.
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Job Title: PUBLIC AREA ATTENDANT - SHERATON CARLSBAD RESORT AND SPA
Responsibilities: Ensure all public areas are clean and maintained according to the standards set down by the hotel, thereby contributing to a pleasant, positive guest experience.
Perform general cleaning duties in public areas (i.e., wipe down stairwells, maintain all ash urns, clean candle glass), and general dusting of public areas.
Responsible for being knowledgeable about the hotel.
Ensure all glass doors are cleaned and maintained, and responsible for cleaning lobby fountain, phone dividers.
Maintain, at all times, a neat and clean professional appearance.
Ensure work area is clean when finished.
Enforce hotel safety standards.
Perform other duties and handle projects as assigned by Manager.
Job Requirements: Requirements:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Physical Demands:
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Location: SHERATON CARLSBAD RESORT & SPA
Contact: Please visit www.sheratoncarlsbad.com/employment/aspx to complete an application for employment and email to employment@sheratoncarlsbad.com.
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Job Title: ROOM ATTENDANTS - SHERATON CARLSBAD RESORT AND SPA
Responsibilities: To clean rooms and halls in resort and perform a combination of tasks to maintain resort premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience.
Sorts, counts, folds, marks, or carries linens.
Makes beds.
Replenishes supplies, such as drinking glasses and writing supplies.
Moves furniture, hangs drapes, and rolls carpets.
Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and locker rooms and other work areas.
Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines.
Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner.
Dusts furniture and equipment.
Polishes metalwork, such as fixtures and fittings.
Washes walls, ceilings, and woodwork.
Washes windows, door panels, and sills.
Empties wastebaskets, and empties and cleans ashtrays.
Transports trash and waste to disposal area.
Replenishes bathroom supplies.
Replaces light bulbs.
All other duties as assigned by a manager or supervisor.
Job Requirements: Use hands to lift, carry or pull objects that may be heavy.
Understand simple instructions.
Learn simple procedures and techniques.
Perform routine and repetitive work.
Physical Demands: Light work: Exerting up to 20 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and or pulling of materials even though the weight of those materials is negligible.
Location: SHERATON CARLSBAD RESORT & SPA
Contact: Please visit www.sheratoncarlsbad.com/employment/aspx to complete an application for employment and email to employment@sheratoncarlsbad.com.
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Job Title: HOUSE ATTENDANT - SHERATON CARLSBAD RESORT AND SPA
Responsibilities: To perform a combination of tasks, which maintain hotel premises in a clean and orderly manner, thereby contributing to a pleasant, positive guest experience.
Moves and arranges furniture.
Turns mattresses as required.
Hang draperies as required.
Dusts furniture and equipment.
Polishes metalwork and furniture.
Collects soiled linens for laundering and receives and stores linen supplies in linen closets.
Cleans bathrooms and replenishes with supplies.
Refurnishes room with supplies, towels, etc. as required.
Supplies own cleaning cart with appropriate supplies for shift.
May deliver television sets, ironing boards, baby cribs, and roll-a-way beds to guest rooms.
May clean swimming pool.
May remove debris, clean driveways and garage areas.
Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and locker rooms and other work areas.
Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines.
Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner.
Washes walls, ceilings, and woodwork.
Washes windows, door panels, and sills.
Empties wastebaskets, and empties and cleans ashtrays.
Transports trash and waste to disposal area.
Replaces light bulbs.
All other duties as assigned by a manager or supervisor.
Job Requirements: Use hands to lift, carry or pull objects that may be heavy.
Understand simple instructions.
Learn simple procedures and techniques.
Perform routine work or the same task over and over again.
Physical Demands: Light work: Exerting up to 20 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and or pulling of materials even though the weight of those materials is negligible.
Location: SHERATON CARLSBAD RESORT & SPA
Contact: Please visit www.sheratoncarlsbad.com/employment/aspx to complete an application for employment and email to employment@sheratoncarlsbad.com.
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